OFFICIAL PUBLICATION OF THE MONTANA INDEPENDENT BANKERS ASSOCIATION

November 2024

Managing Customer Complaints FEATURE

Guest Article: Managing Customer Complaints Is Important to an Effective CMS

Financial institution supervisory agencies view a formal process for managing complaints from bank customers as an important element in an effective compliance management system (CMS). In fact, the latest issue of the Consumer Compliance Outlook publication from the Federal Reserve Board (FRB) includes three articles on this subject.

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Collection Professionals FEATURE

Featured Associate Member: Collection Professionals Inc.
Serving the Banking Industry

Collection Professionals Inc. (CPI) is one of the largest collection agencies in the Rocky Mountain region. With corporate headquarters in Sandy, Utah, CPI has three additional offices in Wyoming, one in Montana and three in Colorado. Our offices utilize the same software and technology. This gives CPI greater flexibility and compatibility, allowing our offices to assist one another with collection assignments seamlessly when required. All of our account executives are trained and educated in the Fair Debt Credit Practice Act (FDCPA) rules and regulations, and they adhere to the same collection process throughout the company to ensure continuity, effectiveness and professionalism.

Featured Associate Member: Collection Professionals Inc.

Serving the Banking Industry
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Women in Banking FEATURE

Women in Banking Conference Recap

MIB hosted its third annual Women in Banking Conference on Oct. 2-3 in Bozeman. MIB opened the event with a paint-and-sip reception featuring Bozeman artist, LeAnne Ramey. On Thursday, the event hosted an excellent lineup of speakers, which included Montana Secretary of State Christi Jacobson, ICBA Senior Vice President of Congressional Relations Susan Sullivan, ICBA Senior Vice President of Member Relations Brandy Smallbrock, an extraordinary guest who joined by Zoom — ICBA President/CEO Rebeca Romero Rainey, and other fantastic speakers. The event closed with an eye-opening presentation by the Montana Attorney General’s office on human trafficking.

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October Effectively FEATURE

October, Effectively
How Have the Financial Markets Performed in the Tenth Month?

As we embark on the fourth quarter of 2024, there are a lot of wild cards in the community banking deck that could be dealt in the very near future: national elections, expiring tax cuts, commercial real estate and geopolitics, just to name a few. Let’s quickly recap just the previous nine months of 2024:

October, Effectively

How Have the Financial Markets Performed in the Tenth Month?
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Communication is key FEATURE

Flourish: Communication Is Key To Mitigating Fraud

Cybersecurity and fraud mitigation remain significant priorities for community banks as attacks get more creative and targeted. While today’s technologies assist with anomaly detection, flagging rogue transactions and spotting those that need greater scrutiny, at the end of the day, one of the main methods of mitigating this risk is to Know Your Customer (KYC).

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Finishing the Year FEATURE

Executive Director’s Message: Finishing the Year Strong

Welcome to our final 2024 edition of the Community Banker. Another year is on its way out, and another Montana Legislative session is on its way in. Given that I am writing this column just a few days short of Halloween, it is appropriate to label that last fact as “spooky” for, as Gideon Tucker famously wrote, “No man’s life, liberty or property are safe while the Legislature is in session.”

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Presidents Msg Thankful for FEATURE

President’s Message: Thankful for Our Montana Community Bankers

I believe in making an impact in almost everything I set out to do. I have a feeling that I am not alone in that personal goal when I am surrounded by community bankers and the folks that support us. All of us seem to share a lot of values and beliefs when it comes to how we take care of people and the way we interact with others. I have been focused on trying to make a positive difference for all Montana community banks since I joined the Montana Independent Bankers Board of Directors. Now, in my role as president, I want to do even more to help all of you and your banks. All of the board members are here to help make community banks stronger and more vibrant not only in Montana, but throughout the country.

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