Collection Professionals Inc. (CPI) is one of the largest collection agencies in the Rocky Mountain region. With corporate headquarters in Sandy, Utah, CPI has three additional offices in Wyoming, one in Montana and three in Colorado. Our offices utilize the same software and technology. This gives CPI greater flexibility and compatibility, allowing our offices to assist one another with collection assignments seamlessly when required. All of our account executives are trained and educated in the Fair Debt Credit Practice Act (FDCPA) rules and regulations, and they adhere to the same collection process throughout the company to ensure continuity, effectiveness and professionalism.

CPI account executives are required to participate in monitored quarterly training sessions, thus ensuring that they are familiar with any new regulations or changes in the collection process or credit reporting. Additionally, all phone conversations between account executives and debtors are monitored and recorded. These recordings offer training opportunities for account executives to learn how to better communicate with debtors. Clients also have the ability to review conversations with their assigned debtors in the event a conflict or dispute occurs.

CPI uses a number of methods to contact debtors. These methods include phone calls, letters, emails and text messages. Use of skip tracing software, public and priority databases, services and social media allows our account executives to locate updated consumer-specific information, including DOB, address, place of employment, SSN, neighbors, relatives, etc., to obtain debtor information in the quickest and most accurate way possible.

Our clients are assigned a secure website to enter new assignments, access numerous standard and client-specific reports and send encrypted messages to our account executives. Client administrators have the authority to add as many users as needed for workflow.

CPI account executives and management have been with CPI for an average of 14 years. Others have extensive experience in collections as well. This experience and longevity are a large part of the success CPI has had with collections. CPI constantly outperforms the national recovery rate by double or more — an accomplishment that has helped retain staff and grow the company internally.

CPI has a legal team to initiate, at its expense, any legal actions against debtors as a last resort.

In addition, Collection Professionals Inc. offers many reasons why using a collection agency is advantageous for financial institutions. Among these are:

1. Legal Protection
   There are numerous laws, some differing by state, that govern the debt collection industry, and well-informed debtors won’t hesitate to sue if they know a law has been broken. CPI is well-versed in these laws and rules for each individual state, as well as federal laws. Hiring CPI will mitigate the legal risks involved in trying to collect the debt on your own.
   
   
2. Documentation
   CPI keeps detailed records and documents on all interactions with debtors. Clients have access via a Client Access Website (CAW) to enter assignments, review the status of all assignments, run reports, observe collection history and trends, and send encrypted messages to CPI.
   
   
3. Skip Tracing
   CPI uses an advanced tactic called “skip tracing.” Skip tracing is the process of locating a debtor who has “skipped” or left town, hence the name “skip tracing.” This is especially helpful for cases in which the debtor hasn’t answered or returned repeated calls, emails and letters.
   
   
4. Experience
   CPI has been a premier full-service collection agency for decades, servicing clients large and small in numerous industries, including the financial industry.
   
   
5. Shifting Focus Back to What Matters
   Most importantly, letting CPI manage debt will allow you and your employees to focus on your core business activities instead of trying to manage debt collection efforts.
   
   
6. Communication
   Communication with clients is one of the cornerstones of our company’s foundation.

CPI would welcome the opportunity to discuss its services and how it can assist you and your team with your collection needs. Visit cpicollects.com to get started today!